The follow-up caller
Calls and records outcomes. A nurse handles red flags.
Human-approved · flag-gated per tenant · dials in dry-run until telephony is armedA real day with it
Two days after his hernia surgery, Ramesh gets a call: pain level, wound check, medicines.
His "fever since morning" answer flags red — a nurse sees the escalation within minutes and calls back.
- 1
A discharged patient reaches day 2 or day 7 after their procedure.
- 2
The agent calls, asks structured recovery questions, and records the outcome.
- 3
A red-flag answer escalates straight to a nurse's callback worklist.
- 4
Recovery is tracked without a clinic visit, and deterioration gets a fast human callback.
Nurse
Follows up only where a human is needed.
Surgeon
Day-7 outcomes recorded without a clinic visit.
Quality manager
Readmission-risk signals land in a register, not anecdotes.
- Flag
- aiagents.aftercare.enabled + voiceagent.enabled
- Reads
- Discharge date, procedure type and the patient's contact number
- Never writes
- Never changes the discharge plan and never gives medical advice
- Channels
- Outbound phone (Exotel vSIP), 10 AM to 7 PM IST, max 2 attempts
- Languages
- As configured for the tenant's IVR
Questions about this agent
Does the aftercare agent give medical advice on the call?
No. It asks structured recovery questions and records the answers. Anything that flags red, like a new fever, escalates to a nurse's callback worklist instead of the agent responding.
Can we see a live call today?
The agent ships in dry-run — it logs what it would say instead of dialing — until telephony is armed for your tenant, so a live demo depends on that step being complete.
Which patients does it call?
Every discharged patient, on day 2 and day 7, inside a 10 AM–7 PM window, with a maximum of two attempts.