The waiting-room host
Reminds and offers to rebook. Never messages in quiet hours.
Human-approved · flag-gated per tenantA real day with it
The 6 PM sweep finds 14 tomorrow-morning bookings at high no-show risk. Each gets a WhatsApp nudge with one-tap "confirm / rebook / cancel."
Nine confirm, three rebook — two empty slots instead of twelve.
- 1
The daily evening sweep scans tomorrow's bookings for no-show risk.
- 2
The agent sends a template-first WhatsApp nudge to the highest-risk patients.
- 3
Quiet hours are respected, and every reply is read, never auto-cancelled.
- 4
Some patients confirm, some rebook — fewer empty slots the next morning.
Receptionist
A fuller, truer morning queue.
OPD admin
Wait-time telemetry per doctor.
Patient
Knows the wait before leaving home.
- Flag
- aiagents.concierge.enabled
- Reads
- Today's queue, each doctor's rolling consult time, and no-show risk score
- Never writes
- Never cancels or rebooks without the patient's reply
- Channels
- WhatsApp, menu-first replies, quiet hours respected
- Languages
- English
Questions about this agent
Does the concierge cancel or rebook appointments on its own?
No. It sends a template-first WhatsApp nudge and reads the patient's reply — the patient still confirms, reschedules or cancels.
Will patients get messages late at night?
No. Quiet hours are respected, and outreach only goes to patients flagged at high no-show risk by the daily sweep.
Is the wait-time estimate live today?
The estimator itself runs in shadow mode pending sign-off — what's live is the outreach and the console your team uses to watch it work.