Front-Desk Voice Agent — AI intake for hospitals

A real day with it

At 9:40 PM, Asha calls Sunrise Multi-Specialty about her father's cough. The agent answers in Hindi, finds Dr. Rao's Tuesday 10:15 slot, books it, and sends a WhatsApp confirmation.

The front desk finds the booking — and a call transcript — in the morning worklist.

1
A patient calls the hospital's phone line, any time, day or night.
2
The agent answers in the caller's language, checks the schedule, and books the slot.
3
Every call is logged and HMAC-verified for the front desk to review.
4
The patient has an appointment and a WhatsApp confirmation before they hang up.

Receptionist

Misses zero after-hours calls — starts the day with a callback worklist instead of voicemail.

Admin

Every call logged, HMAC-verified and auditable.

Patient

No IVR maze — books in one call.

Flag: aiagents.frontdesk.enabled + voiceagent.enabled
Reads: Doctor schedules and live slot availability
Never writes: Never charts a diagnosis or a clinical note
Channels: Inbound phone (Exotel vSIP) and a WhatsApp booking confirmation
Languages: Hindi and English, as configured for the tenant's IVR

Questions about this agent

Does the front-desk agent replace our receptionist?

No. It answers every call in the hospital's name and books appointments — a human receptionist still runs the front desk and reviews every logged call and transcript each morning.