The referral desk
Triages the referral. Never downgrades urgency.
Human-approved · flag-gated per tenantA real day with it
A CHC refers a suspected TB case with no sputum report.
The router requests it via SMS before confirming the slot — the patient doesn't ride 40 km to be sent back for a test.
- 1
An inbound referral arrives, often from a smaller facility.
- 2
The agent checks it for completeness and triages its urgency.
- 3
A code-enforced floor stops the AI from ever downgrading that urgency.
- 4
Missing information gets requested before the patient travels, not after.
Referral coordinator
A triaged inbox with proposed slots.
Specialist
Complete referrals, ranked by urgency.
Rural patient
One trip, not two.
- Flag
- aiagents.referral.enabled
- Reads
- The inbound referral and its attached documents
- Never writes
- Never downgrades urgency — a code-enforced floor stops it
- Channels
- SMS and email, for missing-information requests
- Languages
- English
Questions about this agent
Can the AI ever mark a referral less urgent than it is?
No. A code-enforced floor stops it from ever downgrading urgency, regardless of what the AI concludes.
Does every specialty use this today?
Only specialties with a seeded triage checklist participate — ask us which ones apply to your hospital.
What does it do about missing information?
It requests what's missing before the patient travels, instead of after they arrive.