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MedOrbit for receptionists

Register a walk-in, verify ABHA, book against live slots, collect the co-pay — while the AI front desk answers the phone.

Their day, before and after

The same shift — what changes when MedOrbit runs it.

Today, without MedOrbit

  • A queue at the counter while ABHA and insurance details are keyed in by hand.
  • A ringing phone competing with the patient standing in front of her.
  • Booking against a paper diary instead of a schedule updating in real time.
  • Collecting the co-pay on a separate terminal from the booking screen.

With MedOrbit

  • Registers a walk-in and verifies ABHA in the same screen.
  • Books straight against live slots instead of a paper diary.
  • Collects the co-pay as part of the same workflow.
  • Lets the AI front desk answer the phone and log the call while she serves the counter.

Where they live

The parts of the platform this role opens every day.

OPD & appointments

See the module →

Billing & claims

See the module →

Analytics

See the module →

Agents that report to them

Two of the 11 built-in agents do their best work here — every action human-approved.

Questions receptionists ask us

Will the AI front desk take bookings away from me?

No. It answers calls when you're serving the counter or after hours, and books straight into the same schedule you use — every call and booking is in your morning worklist.

Does Queue Concierge cancel appointments without me knowing?

No. It sends a WhatsApp nudge and reads the reply — confirm, rebook or cancel is still the patient's choice, and you can see the outcome.

Can I see ABHA verification and billing on the same screen as booking?

Yes — registration, ABHA verification, live-slot booking and co-pay collection are one workflow, not separate systems.

Book a 30-minute demo built around receptionist workflows.

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